Account
Delete your account
Delete your account in the app
- Open poqop.
- On the start screen, tap the settings button at the top right.
- Under Account, tap Delete account.
- Tap Delete to confirm.
You need an internet connection. Your account is deleted right away.
What's deleted
- All your connections. The other people see that the connection ended, the same as when you disconnect.
- Your anonymous ID and encryption keys, any invite codes you created, your blocks, and your subscription and usage records on our servers.
- Everything poqop stores on your phone: messages, photos, room keys and passcodes.
What's kept, and for how long
- Reports you sent, or that name your anonymous ID, are kept for up to 90 days so that we can review abuse, then deleted.
- Hosting logs kept by our provider are deleted after 1 day.
Messages and photos are never kept on our servers longer than 3 hours and 5 minutes after sending, whether or not you delete your account.
Paid plans
Deleting your account doesn't cancel a subscription. Cancel it in the App Store or Google Play. See Support for steps.
If you no longer have the app or the phone
Your account isn't linked to your name, email or phone number, so we can't find it for you. What's left on our servers is an anonymous ID and the list of rooms it's in, which identifies no one. Deleting the app removes everything stored on your phone. If you're still connected with someone, they can end the connection, which deletes that room. For other questions, use the contact form.
Transfer and deletion requirements
Account deletion and phone transfer remain available during suspension. A transfer preserves the suspension and is rate limited. Phone transfer requires a screen lock and device owner authentication. For deletion, if no screen lock is configured, you can proceed after confirming in the app. If a screen lock is configured, device owner authentication is required.